Thank you for shopping at NavDigi Technologies.
We want you to be satisfied with every purchase. This Refund Policy explains when refunds, returns, and replacements apply.

1. General Refund Guidelines

We offer refunds and replacements on eligible products based on product type and condition.
To qualify for a return or refund:

• You must request it within the allowed return period

• The product must be in its original condition

• You must provide proof of purchase (order number/email)

Some items cannot be returned or refunded (see Section 4).

2. Return Window

Electronics, hardware, accessories

Eligible for return within 14 days of delivery if:

• Item is unused or lightly used

• Original packaging is intact

• All accessories/manuals are included

Defective or damaged items

Must be reported within 48 hours of delivery.
We may request photos or video for verification.

3. Refund Process

Once your return is approved:

1. You will receive return instructions

2. You send the item back to our warehouse

3. After inspection, your refund will be processed

Refund Timeline

• 7–10 business days after we receive the product

• Refund will be issued to the original payment method

Shipping fees are non-refundable, except when the return is our fault (wrong or defective item).

4. Non-Refundable & Non-Returnable Items

Due to the nature of certain products, the following items cannot be returned or refunded:

❌ Digital Goods / Software / License Keys

• Antivirus keys

• Activation codes

• Subscription licenses

• Downloadable content

Once a key or download link is delivered, it cannot be canceled or refunded.

❌ Opened Software or Packages

If the packaging seal is broken on software products.

❌ Used or Physically Damaged Items

Items damaged due to mishandling, drops, water damage, or unauthorized repair.

❌ Final Sale or Clearance Items

These items are non-returnable.

5. Wrong or Defective Products

If you receive:

A. Wrong Item

We will send a replacement at no cost.

B. Defective Item

We will replace the item or offer a refund after inspection.

C. Damaged in Transit

We may require:

• Photos of the damaged product

• Photos of the packaging

• Order details

We will work with the carrier to resolve the issue.

6. Cancellations

Before Order is Shipped

You may request a cancellation.
If accepted, we issue a full refund.

After Order Has Shipped

Cancellation is not possible.
You may request a return after delivery (if eligible).

Digital Orders

Cannot be canceled once the license key or download link is sent.

7. Exchange Policy

We offer exchanges for:

• Wrong item shipped

• Defective units

• Damaged products

Exchanges depend on stock availability.

8. Return Shipping Costs

• If it’s our mistake (wrong/damaged/defective item):
  → Return shipping is free.

• If the return is for any other reason (change of mind, ordered wrong item):
  → Customer pays return shipping.

9. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account

2. Contact your credit card company

3. Contact your bank

4. If still not received, email: support@navdigitechnologies.com

10. Contact Us

For all refund or return requests, contact our support team:

📧 support@navdigitechnologies.com
🌐 www.navdigitechnologies.com